Just now getting the taste of plate rape out of my mouth as I struggle to digest the enormity of my Saturday night dining experience.
The last time I visited a McCormick & Schmick's was a few years back while in San Diego preparing for an appearance at the San Diego Comicon (don't ask). As I recall, the wine was a'flowin, the fish were a'swimin, and it was overall a lovely and classy dinner that left me just buzzed enough to stomach the impending onslaught of geekery.
McCormick & Schmick's is an 80 restaurant, nationwide "chain", which has been around for quite a long time and had, I thought, a consistent reputation. Accordingly, I thought nothing of trying out the Pasadena location this weekend after H got a last-minute hankering for Alaskan King Crab Legs and we were unable to get into the Arroyo Chop House, our go-to local destination for super tasty crustacean.
The wide-open availability on OpenTable at 8pm on Saturday night should have been my first clue; the empty dining room my second. The restaurant had both the lighting and the empty room tone of a funeral home in foreclosure. The restaurant has several dining rooms, and no kidding, we were one of two (2) tables that were actually occupied. (Our server later told us that the place was so "dead" because two large banquets consisting of local female choirs had just rolled through. . . er, um, ok. . . )
Soon after taking our pick of tables, we were promptly greeted by a very nice waitress, and as you know, nice goes a very long way with The Food Bitch. But alas, about 30 seconds into the small talk part of the ordering process, we quickly realized that it was either her first night waiting tables (ever), or it was one of the finest displays of passive aggressive apathy I have ever seen in the food service industry. I mean, at some point, a good server will realize that his/her patrons are having a horrible (or even slightly sub-par) meal/experience, and will bend over backwards to win you back. No dice. The farther we got into the forty-five total minutes we stayed to "enjoy" our meal, the worse things got and the more she seemed to flee from the table as quick as she came by. But I digress. . . this really isn't meant to be a dish on the poor server who is essentially working in a corporate seafood nightmare.
The menu had two (2) Reislings by the glass (my favorite). One was a Chateau St. Michelle, which I've had before, and the other was a Saint M., which I had not. I asked Sunny Server how the Saint M. compared. She had no idea. She made no initial effort to find out. H asked about a Pinot Noir. Again, she had no idea. After realizing there were two questions she couldn't answer (everyone has a limit), she practically dashed off to get a (Manager? Sommelier? Waiter with bartending experience?) to answer our questions. While H ended up being happy with his recommendation, I found the "well balanced" Saint M. to taste more like a Chardonnay than a Reisling, and when Sunny Server asked me how I liked it a few minutes later, I honestly replied that it wasn't my favorite. She said, "Oh, I'm sorry about that!", smiled, and walked away. Now again, if I were a server, and someone said they didn't like a glass of wine, I would have immediately offered to replace it or take it off the bill. Again, no dice. So I drank it. It wasn't awful, but it wasn't great either, and in conjunction with the rest of the meal, it was like salt in the wounds. . . which is ironic because our entrees were devoid of any salt whatsoever. But I'll come back to that in a minute.
Still optimistic and somewhere in between all the dashing about by Sunny Server, H and I both performed a quick scan of the menu, which did not reveal the Alaskan King Crab Legs proudly touted on the menu hosted by OpenTable.com. The problem was, I had just looked at that menu, and had largely based my decision to dine there that evening on its promise of crab legs. When we asked Sunny Server why they were absent from the menu, she shrugged and said, "Oh yeah, we don't have those right now". Crestfallen, I intimated that the crab legs were the whole reason we chose a reputable seafood restaurant such as McCormick & Schmick's. She sorta shrugged and nervously laughed and it got awkward. And then she walked away.
Ok. . . so I guess we're getting fish now. Sorry, H. :o(
| Coast to Coast Tuna |
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| Have Some Self Respect |
For his entree, H had the salmon with a special black truffle sauce. Not only did the sauce not taste anything like truffle, it had a distinct "Swanson's Chick Broth Reduction" flavor. . . and that was the only flavor in the whole dish. The salmon was totally bland and had no seasoning whatsoever. Fail.
| See? It Even Looks Like a Sad Fish |
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| Eat Your Veggies! |
So there you have it. Crappy appetizer, three glasses of mediocre wine (like I said, H liked his!), terrible soup, two very bland entrees, a lying menu, and well intentioned, but overall very bad service and all for the privilege of paying the full and most-reasonable (read: sarcasm) price of $114.46.
The check paying process was the last and final straw. After dropping the bill, Sunny Server came back and tried to take it from us three (3) times before we were ready to give it up - all in the span of about as many minutes. H was still finishing his wine, and I was still pondering the tip and how I ended up with quinoa. We honestly felt like the restaurant itself was rushing us out of there because it just couldn't bear to disappoint us for any longer. But it just felt wrong because we never uttered a single complaint about the food we received, nor were we anything but polite to the wait staff. We know they work hard, and maybe the rogue sopranos really did just set them up for a rough night.
I reached out to McCormick's via twitter the night of the incident, and they were kind enough to ask how they could "help". Really the only way to undo this would be to completely refund me my hundred and fourteen hard-earned bucks and give me a re-do of my Saturday night with H.
As of now I can't imagine a reason I'd ever have to return to McCormick & Schmick's. I can't say as I'd be in a rush to buy any of their stock on the NASDAQ any time soon either. Corporate chains often get it right, but when they take a wrong turn, it takes a lot of work to recover their reputation. And in this case, I'm left feeling like McCormick & Schmick's has turned into a total and complete corporate seafood disaster of Titanic proportions.
Happy Snacking,
The Food Bitch




























